CAP Waterproofing and Drains is a waterproofing company serving Burlington, ON, rated 4.6★ across 27 reviews. Reviewers repeatedly call out its workmanship, communication, professionalism. It carries an N49 Trust Score of 58.9/100 across our 10-factor review. Altogether it carries ~55 reviews across 3 platforms.

Why this 58.9/100 trust score — the facts behind each pointThe facts behind your trust score
Trust Score58.9/100
Google Reputation
12.5/30

4.6★ from 27 Google reviews

Rating4.6★ from only 27 reviews — shrunk to 4.28★
6.2
Volume27 total Google reviews
4.3
Recency (last 90d)1 review in the last 90 days
1.4
Velocity (per month)Roughly 0.2 review/month — review flow has dried up
0.6
Multi-Platform Reputation
12.7/15

Rated on 3 platforms — Google 4.6, Facebook 5.0, HomeStars 4.8; ratings agree

Website Quality
8.5/10

Has a website and a published email on its own domain

HTTPSHTTPS enabled
1.0
Mobile + Core Web VitalsPSI mobile score 61/100 · LCP 6817ms · CLS 0.03
1.5
Published contact emailContact email on file (info@capwaterproofing.ca) — found on website
1.0
Page presenceFound: about, contact, reviews, services, team
2.0
Schema.org LocalBusinessNo LocalBusiness schema.org markup on home page
0.0
Content depthRich content (10,295 chars on home)
1.0
Safe BrowsingClean — no Google Safe Browsing flags
1.0
AccessibilityLighthouse accessibility 99/100
1.0
Local SEO Visibility
6.9/10

Ranks #5 in Google Maps local results for Burlington

Business Longevity
2.9/5

~9.0 years on Google Maps (from total-reviews ÷ monthly rate)

Awards & Recognition
3/10

Not on Three Best Rated / BBB

Brand Strength
2.6/5

~55 reviews across 3 platforms

Service Area Coverage
3.3/5

Mentions 3 service areas on home page (e.g. burlington, mississauga, toronto)

Consumer Trust Indicators
3.2/5

On 2 extra platforms; reachable by website, email, phone

Social Media Presence
3.3/5

4 platforms linked: Facebook, Instagram, LinkedIn, X · ~1 Facebook reviews

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4.6

27 Reviews

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P

By pavani Pm on Jul 8, 2026 Verified by Facebook

Max is a rare gem !! I rarely leave reviews, but this was truly worth it. We called closer to the midnight because we were under a tight deadline during our home inspection condition period and needed advice about a potential foundation issue. Even though it was quite late, he answered the phone, patiently listened to all our concerns, and took the time to explain what the inspection findings could mean and the possible next steps.

He never rushed the conversation and gave us honest, knowledgeable advice that helped us better understand the situation. It’s not often you find someone willing to help with such professionalism and patience outside of regular business hours.

Highly recommend if you’re looking for someone knowledgeable, trustworthy, and genuinely willing to help. Thank you again for your time and guidance!

J

By Jason Schlesinger on May 31, 2026 Verified by Google

We had tree roots in our sewer line.

They changed out the sewer line, installed a backwater valve, clean out and a sump pump with battery backup.

They were fantastic! Max was the primary contact person who explained what was needed and handled anything that came up. He responded quickly.

We were happy with the service and expertise. Highly recommend their service and will be reaching out to them again in future.

Megan and Jason Schlesinger

L

By Lina S on Mar 20, 2025 Verified by Google

Thank you CAP team for the quick emergency leak repairs. Things look better now in the underground garage. Will be calling to start the full restoration soon

K

By Kristopher K on Mar 5, 2025 Verified by Google

I manage several older buildings with underground garages that needed serious restoration. CAP Waterproofing and Drains has been a huge help. Cyril, Max, Marcy, and the team are knowledgeable, reliable, and easy to work with. Their restoration work is solid, their pricing is reasonable, and they keep me in the loop throughout the process. Their 24/7 service has also come in handy more than once for emergency plumbing issues. Definitely a company I’d recommend for waterproofing and structural repairs.

K

By Ken C on Aug 22, 2023 Verified by Google

Cyril and his crew came out, dug 3 sides of the house, completed the job doing a few questionable things .
- A cement slab where my AC used to sit was placed back on top of the of one of the sides that was dug up, a week later the ground sinks and i have the AC dangling, i tried breaking the slab myself but it proved to be too much.
- I was charged to dispose of the dirt the excess dirt that was dug up, however on one of the sides of the house they packed a lot of dirt even sloping it, so when everything settle i was not left with holes where water accumulates, i am not sure why this was not done for all sides of the house.
- Membrane was wrapped around cement blocks that are not properly secure against the wall, not was it capped, after the ground settle this become visible.

I have emailed and called, besides the "yeah yeah, we'll come" nothing happens and it has been ~1.5 months, very unprofessional, unwilling to take responsibility, i would not recommended this company to anyone, find someone else.

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CAP Waterproofing and Drains 4.6 out of 5.0 based on 27 user reviews.

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